As a UX designer at Coutts I worked within a cross functional team on several different features for a new iOS app- including currency transfers, chat, foreign currency requests and more. I also worked on new business ideas, including ideation and prototyping new flexible mortgage propositions.
A new feature in the iOS app allowing customers to order foreign currencies to be delivered to their home. This was a multi step process similar to a checkout flow where users would create their order and confirm a delivery address and denominations before submitting and confirming.
Below shows a new feature that allows customers to initiate a live chat in-app. There were multiple entry points to contact Coutts, plus the brand new live chat option that could be reached from the Contact Us screen, or directly from most app screens.
I worked with the new business propositions team to create a low fidelity prototype of an idea for flexible mortgages, used for testing and validating with the new business team.
Key screens (overpayments and withdrawals):
Check out some other projects you might like
Get in touch today.
kiri@kiricreative.com
